cpunkplay Privacy Policy

— Introduction

cpunkplay ("we," "us," "our") operates the online casino platform at https://cpunkplay.vip and is committed to protecting the privacy and personal data of all users ("you," "Player"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the cpunkplay platform and related services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By registering for or using the cpunkplay platform, you consent to the data practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

1 Data Controller

cpunkplay is the personal information controller responsible for your data collected through the platform. For all data privacy matters, including requests to exercise your rights under the Philippine Data Privacy Act, you may contact our designated Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

2 Personal Data We Collect

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number and/or email address
• Username and encrypted password
• Residential address (for KYC verification)

2.2 Identity Verification (KYC) Data

• Government-issued ID (Philippine passport, driver's license, SSS/UMID card, PhilSys ID)
• Proof of address documents
• Selfie or liveness verification images (where required)
• Source of funds documentation (for high-value accounts)

2.3 Financial Data

• GCash or PayMaya account number (last digits only; full numbers are not stored)
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number)
• Transaction history: deposits, withdrawals, wagers, and bonus credits

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and duration
• Pages visited, games played, and features used on the platform
• Cookies and similar tracking technologies (see Section 10)

2.5 Communications Data

• Live chat transcripts and support ticket records
• Email correspondence with cpunkplay
• Feedback, survey responses, and promotional opt-in records

3 How We Collect Your Data

cpunkplay collects personal data through the following means:

• Directly from you — when you register, complete KYC, make deposits or withdrawals, contact support, or participate in promotions
• Automatically — through cookies, server logs, and analytics tools when you access and use the platform
• From third parties — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, and fraud prevention partners, where necessary to provide our services

4 How We Use Your Personal Data

cpunkplay uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your cpunkplay account
• Age and identity verification: Confirming that you meet the 21+ age requirement and verifying your identity as required by Philippine regulations
• Payment processing: Facilitating deposits and withdrawals via your registered payment methods
• Anti-money laundering (AML) compliance: Monitoring transactions for suspicious activity as required under the Anti-Money Laundering Act (AMLA) of the Philippines
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance
• Platform improvement: Analysing usage patterns to improve game offerings, site performance, and user experience
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling and applying responsible gaming tools where appropriate
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates — only where you have opted in
• Legal compliance: Meeting our obligations under Philippine law, including PAGCOR regulatory requirements and NPC data privacy obligations
• Fraud prevention and security: Detecting and preventing fraudulent activity, account abuse, and unauthorised access

5 Legal Basis for Processing

Under the Philippine Data Privacy Act, cpunkplay processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration
• Legal obligation: Processing required to comply with Philippine laws, including AMLA, PAGCOR regulations, and NPC requirements
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights
• Consent: Processing for marketing communications and optional features, where you have provided explicit opt-in consent

6 Data Sharing & Disclosure

cpunkplay does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and card networks — to process your financial transactions
• KYC and identity verification providers: Third-party services that assist with document verification and liveness checks
• Fraud prevention and AML partners: Services that help detect suspicious transactions and comply with AMLA obligations
• IT and hosting providers: Cloud infrastructure and security service providers operating under strict data processing agreements
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and Philippine law enforcement agencies — where required by law or court order
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations

All third-party service providers engaged by cpunkplay are required to process your data only for the specified purpose and in accordance with applicable Philippine data protection law.

7 Data Retention

cpunkplay retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, as required under AMLA and PAGCOR regulations
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLA record-keeping requirements
• KYC documents: Retained for a minimum of 5 years following account closure or the completion of the relevant transaction
• Support and communications records: Retained for 3 years from the date of the last interaction
• Marketing consent records: Retained for the duration of your opt-in consent and for 1 year following withdrawal of consent
• Technical and usage logs: Retained for up to 12 months for security and platform improvement purposes

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with NPC guidelines.

8 Security Measures

cpunkplay implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Two-factor authentication (2FA) available for all player accounts
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits and penetration testing of the platform infrastructure
• Intrusion detection systems and 24/7 security monitoring
• Secure payment tokenisation — full payment account numbers are never stored on cpunkplay servers

While cpunkplay takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, cpunkplay will notify the National Privacy Commission and affected players in accordance with NPC Circular No. 16-03 and applicable breach notification requirements.

9 Cookies & Similar Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the cpunkplay platform. They help us recognise your browser, maintain your session, and remember your preferences. cpunkplay uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game display options, and responsible gaming limits you have set.
• Analytics cookies: Help us understand how players use the platform so we can improve performance and game offerings. Data collected is aggregated and anonymised.

9.2 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the cpunkplay platform. Strictly necessary cookies cannot be disabled as they are essential for platform security and session management.

9.3 No Cross-Site Advertising Tracking

cpunkplay does not use third-party advertising cookies or tracking pixels that follow your activity across other websites. Our cookie use is limited to the operation and improvement of the cpunkplay platform itself.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by cpunkplay:

• Right to be informed: You have the right to know what personal data cpunkplay collects about you and how it is used — as set out in this Privacy Policy.
• Right of access: You may request a copy of the personal data cpunkplay holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified data subject requests within 15 business days, in accordance with NPC guidelines.

11 Minors & Age Restriction

The cpunkplay platform is strictly for individuals aged 21 years and above. cpunkplay does not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a minor, we will immediately delete that data and close the associated account. If you believe a minor has registered on the cpunkplay platform, please contact our support team immediately.

12 Links to Other Pages

The cpunkplay platform may contain links to internal pages covering related topics such as our Terms & Conditions, Responsible Gaming Policy, and FAQ. This Privacy Policy applies solely to data collected through the cpunkplay platform at https://cpunkplay.vip.

13 Changes to This Privacy Policy

cpunkplay reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email or in-platform notification at least 7 days before taking effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the cpunkplay platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically. The current version will always be available at https://cpunkplay.vip/privacy-policy.

14 Contact Us & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights, please contact the cpunkplay Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the cpunkplay platform
• Response Time: Within 15 business days for formal data subject requests; within 24 hours for general support queries

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.

This Privacy Policy was last updated in May 2026 and supersedes all previous versions.